Refund Policy
Effective date: 2025-10-26
Returns Window
You may request a return within 30 days of delivery. Items must be unused, in original condition, and in original packaging with all accessories and tags.
Non-returnable Items
- Perishable goods or items with hygiene seals that were opened
- Customized or made-to-order items
- Gift cards and downloadable software
How to Start a Return
- Email info@handelplatz.shop with your order number and reason.
- We will provide the return address and packing instructions.
- Unless due to our error/defect, return shipping is your responsibility.
Inspection & Refunds
After inspection, approved refunds are issued to the original payment method. Depending on your bank/issuer, it may take 5–10 business days to appear.
Exchanges
For faster processing, return the item and place a new order. If damaged or defective on arrival, contact us within 7 days with photos.
Late or Missing Refunds
Check with your bank/issuer first. If you still have not received a refund, contact us at info@handelplatz.shop.
Consumer Rights
This policy does not limit any mandatory consumer rights under applicable law (including EU/EEA/UK and state law in the USA).
Contact
handelplatz · 3690 Glendale Avenue, Los Angeles, CA 90017, USA · Phone: +1 213-369-9732 · Email: info@handelplatz.shop